Welcome to our Sheepskin Returns Page
If you have any other questions please use the contact us page to email them to us.
If your item does not meet your requirements or is not as described, you may return it for a refund of the product price, provided that it has its original tags attached, and is unopened and unused. For Health reasons used items can not be returned. Change of mind refunds will need to return the item to us at the buyer cost in the same packaging as supplied. Damages will be deducted for refunds.
Manufactured to order products are not returnable.
First, Use our contact form to request a return so we can track the item. Send us the tracking number of the return. Yes, We accept returns of unopened/unused products.
If you need to return a product please use our contact form to request return details. A restocking fee may be charged, Shipping is not refundable.
Any returns received by us after 30 days from the date your order was dispatched can attract a re-stocking fee, at our sole discretion, which is 10% of the item’s original purchase price.
When you return goods please ensure that you use a recorded delivery method, so you will have proof of posting your return.
If you wish to return an item for an exchange please contact the customer service team via 1300 723051 or by email, state your reason for exchange, Order Number and we will assist you with the exchange process.
All returned products must be in “as new” condition, not worn, not washed and all tags in place. All costs associated with returning item(s) back to us are your responsibility unless the error was our fault. A new postage and handling cost will apply for sending the exchanged item(s) to you.
If the item is a custom or manufactured item, and there is a manufacturing flaw we will fix this. We will arrange pickup in the same packaging that it was shipped.
Colour spots of natural wool colour are not considered to be manufacturing flaws
Refunded payments will by the same method that payment was received. All refunds are in Australian Dollars
Returns must be shipped back to us within 7 days of delivery